ATTENTIVE undertakes, within the scope of its activities and in full compliance with French, European and UK legislation, to protect the personal data of all users of its services. We are dedicated to ensuring the confidentiality, security, and integrity of this information, while fully respecting service users’ privacy. All data is handled responsibly and in accordance with the highest standards of data protection.
Your Data, Secure and Respected
ATTENTIVE is committed to protecting the personal data of all users of its services in full compliance with French, European, and UK regulations, including the principles outlined in the Quality Standards Framework (QSF). We ensure that your information is handled with the highest standards of confidentiality and security. Your privacy is respected at every stage, and data is never shared, sold, or misused. With ATTENTIVE, you can trust that personal information is safe, protected, and managed responsibly to support high-quality care.
For this purpose, the processing activities carried out by ATTENTIVE are as follows:
• Managing and tracking orders
• Creating and maintaining accounts
• Producing and sharing content, photos, and audio messages (compressed for efficiency)
• Sending essential notifications for service operation (e.g., activity monitoring, badge use)
• Creation and sharing of audio messages (compressed data)
• Notifications required for the operation of the services provided (e.g. actimetry, use of badges)
• Geolocation needed for service functionality (e.g., BLE, Wi-Fi, GPS, 3G)
Data is retained only as long as necessary for these purposes, and for contract-related processing, up to three years after the end of the contractual relationship.
For this purpose, the processing activities carried out by ATTENTIVE are as follows:
Sending newsletters and important updates to keep you informed
Responding to your questions and providing personalised guidance
Ensuring our services run smoothly, including through the use of functional cookies
About Cookies: Our cookies are purely functional, keeping your session active and your experience seamless. You remain in complete control and can disable them at any time through your browser settings.
We manage your information with the highest standards of security and care, so you can trust that your data is safe. With ATTENTIVE, your privacy is respected, and you can enjoy our services with confidence and peace of mind.
Depending on the case, ATTENTIVE processes your personal data, either collected directly from you or resulting from your use of the products or services.
ATTENTIVE only processes data, or a category of data that are strictly necessary for the intended purpose.
• Identification data: surname, first name, and similar information
• Personal details: date of birth
• Contact information: postal address, email, phone number
• Financial data: payment methods, transaction history
• Connection and usage data: service interactions and activity logs
• Products and services information: items you own or use, including associated content
• Location data
Your information is retained only for as long as necessary to fulfil these purposes, ensuring your privacy and security at every step.
The personal data we collect is used exclusively by ATTENTIVE to provide our online services and support our internal operations, always in line with our contractual terms and conditions.
Your information is not shared with third parties outside of these purposes.
You have full rights over your personal data, including access, correction, and deletion. You can exercise these rights at any time by contacting our Data Protection Officer at dpo@solem.fr
We are committed to handling your requests promptly and transparently.
ATTENTIVE ensures that your data is processed securely and confidentially, including when certain operations are carried out by partners.
To this end, ATTENTIVE has implemented appropriate organisational measures to preserve the confidentiality and privacy of the individuals concerned.
These measures are adapted according to the sensitivity of the data processed and the level of risk presented by the processing or its implementation.
These measures prevent the loss, misuse, alteration and deletion of the personal data concerned.
ATTENTIVE guarantees the security of data and servers, accessibility, and ongoing and corrective maintenance of associated services.
ATTENTIVE ensures the integrity of partitioned backups.
Customer requests or queries should be sent directly to dpo@solem.fr
SOLEM SAS – Z.A.E La Plaine, 5 Rue Georges Besse 34830 CLAPIERS
contact@solem.fr ・+33 (0) 4 67 59 24 25
SAS au capital de 337 088€
RCS Montpellier B 329.605.760
Numéro de TVA intracommunautaire : FR68 329 605 760
Directeur de publication : M.Frédéric COMTE
